Basic Guide to Payslips – Part 1 of 3
May 20, 2013 in Uncategorized
Each time workers are paid, employers must give them a payslip containing details of employment, earnings, deductions and the value of their net pay.
Keeping Payroll’s Clients Happy – Part 4 of 4
May 17, 2013 in Uncategorized
Use your Emotional Intelligence
Emotional intelligence is an essential skill for a payroll administrator.
- Self Awareness: The payroll department may be stressful to work in, and requires minimal errors. It is therefore important to be in control of one’s emotions during those difficult payroll periods. This will lead to increased confidence and the accurate management of work.
- Self Regulation: Internal clients may be very emotional about their salaries and wages. It is very important not to make impulsive and careless decisions when dealing with angry employees. Remember to be aware and manage emotions.
- Motivation: Stay motivated; this will help reach all short and long term goals.
- Empathy: According to Mindtools.com “empathy can be considered as the second most important element of emotional intelligence, it is the ability to understand the needs, wants and viewpoints of those around you”. Unsecured lending has become a challenge for many employed people. Payroll administrators often deal with employees that are in a great deal of debt and often find it difficult to manage their finances. Empathy will enable you to find solutions that will be beneficial to the employees of the organisation.
- Social Skills: Develop social skills. Many payroll people find this difficult because of their nature of work. This skill is essential in building important relationships with clients.
To conclude remember that Communication, Training and the effective Management of your Internal Clients will lead to an efficient and effective Payroll Department.
Read more: http://www.businessdictionary.com/definition/internal-customer.html#ixzz2OGyfQE00
http://psychology.about.com/od/personalitydevelopment/a/emotionalintell.htm
http://www.mindtools.com/pages/article/newCDV_59.htm
Keeping Payroll’s Clients Happy – Part 3 of 4
May 15, 2013 in Uncategorized
Educate your clients
- Understanding how payroll works is not an easy; explain the different payment terms to internal clients, for example “cost to company” and “basic pay”.
- Educate your internal clients on how to analyse their payslips, explain the following terms: Earnings, Statutory deductions, net pay, allowances and commissions. Also include a basic calculation in the training highlighting the calculations made on the payslip. This will help avoid queries.
- Design the training to suit the audience, keep it simple and avoid technical terms that will confuse the employees further.
Keeping Payroll’s Clients Happy – Part 2 of 4
May 13, 2013 in Uncategorized
How then should a payroll department manage this sensitive relationship between the department and its clients?
Communication
- It is important to understand the diverse methods of communication that may be used to address cultural barriers within the organisation. It may be necessary to use translators to explain terms to employees who may not be literate, or comfortable in the business language of the organisation. Also consider writing notices or memos in languages that non English speakers can understand.
- Watch your tone when dealing with these queries; employees are very sensitive when it comes to their money.
- Communicate changes that will be made on employees’ payslips, this will help avoid unnecessary queries.
- A payroll administrator is largely dependent on input from the various departments. Communicate the payroll processing calendar to all departments to avoid being delayed. Remember that late payment will be seen as a fault with payroll, even if late delivery of input from other departments is the cause.
Keeping Payroll’s Clients Happy – Part 1 of 4
May 10, 2013 in Uncategorized
businessdictionary.com defines internal clients as “employees who receive services produced elsewhere in an organisation as inputs to their work.”
To simplify the definition, the payroll department is an essential department in ensuring that the employees of the organisation are paid on time and accurately. From this one can therefore assume that the core business of the payroll department is the efficient management and administration of the organisations’ payroll.
The payroll department usually has input and queries from employees, Finance, Management and Human Resources.
Skills Development Act – Part 4 of 4
May 8, 2013 in Uncategorized
Termination
The contract cannot be ended before the learnership has ended. It ends when the learnership is completed or if the learnership agreement is ended because of specific reasons.
Based on Legislation in Section 18, of the Skills Development Act
https://www.labour.gov.za/legislation/acts/basic-guides/basic-guide-to-learnership-contracts
Skills Development Act – Part 3 of 4
May 6, 2013 in Uncategorized
Contract contents
The contract must contain the information specified in Sectoral Determination 5: Learnerships.
Based on Legislation in Section 18, of the Skills Development Act
https://www.labour.gov.za/legislation/acts/basic-guides/basic-guide-to-learnership-contracts
Skills Development Act – Part 2 of 4
May 3, 2013 in Uncategorized
Eligibility
If employees are taken on into learnerships, , i.e. they are already working for the employer, they do not need to get a new contract.
This is based on Legislation in Section 18 of the Skills Development Act
https://www.labour.gov.za/legislation/acts/basic-guides/basic-guide-to-learnership-contracts
Skills Development Act – Part 1 of 4
April 29, 2013 in Uncategorized
Unemployed learners should have contracts of employment if taken on by companies into learnership agreements. The terms of the contract should specifically state that it is a Learnership Contract, and this comes to an end at the end of the learnership (which should have stringent criteria). The goal of having learnerships is to develop and improve the skills of the South African workforce.
https://www.labour.gov.za/legislation/acts/basic-guides/basic-guide-to-learnership-contracts
Tax Directives on Lump Sum – Part 7 of 7
April 12, 2013 in Uncategorized
Please remember that tax directives cannot be transferred to a new place of employment. If an employee chooses to resign from their place of employment they will have to apply for a new tax directive. Employees who have more than one employer are required to make separate tax directive applications for each one of the employers.
www.sars.gov.za
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